Customer Service Responsible

Location: Timisoara
Job Description:
The Customer Service Responsible represents the interface between the company and our the customers in terms of customer orders.
Reports To:
Supply Chain Manager
Duties and Responsibilities:
  • Represents the interface between the company and the customers;
  • Processes the orders received from customers (intercompany and external) and analyses possible variations;
  • If these variations exceed the flexibility rules agreed with the customer, analyses internally in the organization the generated opportunities /limitations   and presents alternative scenarios for the delivery of the parts ordered by the customer;
  • Seeks the status of costs recovery regarding special actions previously agreed with customers;
  • In case of risk related to the capacity to meet customer requirements, prepares together with the planning team alternative scenarios that ensure customer deliveries;
  • Follows and monitors the inventory levels and on time deliveries to the customers;
  • Defines new stock levels, in order to reduce risks and optimize the supply chain inventory volume permanently;
  • Keeps permanent contact with the support departments, Engineering, Quality and Production, to identify the process risks and analyses their effect on customer requirements;
  • Ensures the correctness of the ERP database in terms of finished products (lead time, MOQ, transit time, prices, accounts, cycle time)
  • Take the necessary actions in order to avoid backlogs;
  • Prepares and reports the list of critical finished products;
  • Revises the need for special deliveries, before sending them for approval;
  • Monitors and reports the customer complaints on the customers logistics portal, completes documents in order to comply with the terms agreed for settlement of claims and proposes solutions in the short, medium and long term to avoid recurrence;
  • Monitors performance of deliveries to customers;
Job Requirements:
  • University graduate;
  • Minimum 3 years experience in Logistics, previous experience in the automotive industry;
  • Ability to work with numbers and to view projections;
  • Operating PP and SD modules in SAP;
  • Windows package;
  • Good English skills;
  • Strong communication skills, can create connections within and outside his own team and with the customers;
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