Customer Service Account Manager

Location: Greenville, SC
Job Description:
With direction from the Customer Service Operations Manager and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.
Reports To:
Customer Service Operations Manager
Duties and Responsibilities:
  • Build relationships with representatives, distributors and customers.
  • Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
  • Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
  • Prepare, review and disposition customer returns within specified time period.
  • Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
  • Provide delivery information on new and existing orders, offering accurate potential part substitutions.
  • Promote sales of on-hand stock items and advise sales representatives and customers on AVX product for potential application and/or competitor replacement.
  • Review and disposition debit and credit request submitted by customers direct or indirect through AVX Account Department within allotted time.
  • Prepare and participate in customer visits for related accounts as required.
  • Compile information necessary to provide reports as required by customer and/or management.
  • Notify or inform supervisor and management on problems and opportunities via activity reports.
  • Train representatives, distributors and customers on AVX system, policies, procedures, etc.
  • Monitor and report on customer forecast, demand pull and consignment functions.
  • Monitor distribution inventory within AVX guidelines.
  • Monitor contract pricing online as well as reports generated by pricing discrepancies.
  • Verify ship and debits in conjunction with the accounting department.
Job Requirements:
  • 4 year Bachelor’s degree preferred, or Associate’s degree with relevant experience.
  • Possess strong communication skills with internal personnel, sales representatives and customer required.
  • Foster good business relations using excellent telephone and email etiquette.
  • Must be detail oriented and have the ability to function under pressure in an ever-changing environment.
  • Work overtime as required.
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